|
Venta4Net:
Completion codes
This page describes errors that can occur during program
operation.
Unable to open fax message file (Er 1)
The program is unable to open a facsimile message file
assigned for transmission. This can happen in scheduled
delivery when the file has been deleted or the device where
it is located is inaccessible at the time of transmission
(e.g., if the file is on a floppy disk and the disk is not
in the floppy drive).
Error reading fax message file (Er 2)
A file exists but cannot be read. Most likely something
is wrong with the drive.
Unable to create fax message file (Er 3)
This can happen during reception if the program is unable
to create a received message file in the specified Inbox
folder.
Error writing fax message file (Er 4)
This normally indicates the existence of problems with
the drive where the Inbox folder is located.
Voice or fax command set specified incorrectly
(Er 6)
The incorrect fax command set (Modem - Properties
- Fax tab) or voice command set (Modem - Properties
- Voice tab) is selected. If you do not know which command
set to select, click on the Detect button under the
Modem - Properties tab. If for some reason you need
to change the voice command set, perform auto-detection
first. Changes take effect after clicking OK or Apply.
Selected voice command set is not supported
by modem (Er 7)
Make sure the voice command set is set correctly
(see the Modem - Properties tab). If this error appears
only when the program performs phone number dialing operations,
you probably have the Dial a number in data mode before
entering voice mode setting enabled (under the Transmission
- Dialing - Advanced tab) and this is not supported
by your modem. Disable the setting.
Terminated by user (Er 8)
Process was terminated by user (user clicked on the Stop
button).
No answer from recipient (Er 15)
If the Recognize telephone line state - for outgoing
calls settings under the Voice - Signal Recognition
tab are enabled, most likely the handset on the other end
was not picked up. If these settings are disabled and the
program cannot recognize the telephone line state, this
error will also occur when the number dialed is busy and
when voice answer has been detected upon fax transmission.
Line is busy (Er 16)
The modem has detected or the program has recognized busy
signals (short tones).
Connection error (Er 18)
The modem detected the recipient's fax answer but was unable
to establish a connection during the time period specified
by the Wait for connect no more than, s setting under
the Fax - General tab.
Disconnection error (Er 20)
For reception, this means the program received the last-transmitted
page of a facsimile message, but not confirmation that it
was the last page. For transmitting, this means the program
has sent out the page, but did not receive confirmation.
Unforeseen error while sending data to modem
(Er 22)
This error suggests that the program was unable to determine
the cause of an error. Most likely the modem could not execute
a command sent by the program. Usually this is related to
incorrect voice command set selection under the Modem
- Properties - Voice tab.
Command is not recognized by modem (Er 23)
The modem returned an Error message for a command that
was sent. Most likely, an incorrect voice command set
is selected under the Modem - Properties - Voice
tab.
For some modems, answering on the first ring is not recommended
because the modem may not respond to commands during the
process of phone number identification, which is transmitted
as Caller ID after the first ring. Thus, an Er 23 error
message is displayed. If it is absolutely necessary to force
the modem to answer on the first ring, make sure this works
with your modem, since the program cannot disable the Caller
ID feature when interacting with the modem via TAPI.
Modem did not detect dial tone (Er 25)
See Disconnection
with message "Modem did not detect dial tone"
in the Troubleshooting section.
Unforeseen error while receiving data from
modem (Er 26)
See Connection
is terminated with message "Unforeseen error while
receiving data from modem" in the Troubleshooting
section.
Too many errors with reception (Er 27)
This error usually occurs during reception if communication
with the transmitting fax has been terminated, but the receiving
modem has not detected it and mistakes telephone line noise
for a valid data signal.
Number of ECM repets is exceeded (Er 28)
A rare error occurring on very poor lines. To transmit
a fax on such a line in error correction mode, you need
to increase the Send each frame no more than, x times
setting value under the Fax - Error Correction (ECM)
tab, or lower the connection rate under the Fax
- Rate Limits tab.
No response from fax (Er 29)
The modem has not detected any response signals from the
remote fax, so it could not begin the connection establishment
procedure. Never pick up a telephone extension during facsimile
exchange. In a manually established connection, follow the
procedure prescribed in the Manual transmission features
section.
This error can also arise during voice message recording
because of an incorrect silence level setting (set by the
Treat max. signal volume as silence at ... rel. units
setting under the Voice - Signal Recognition tab).
The program has detected silence on the telephone line after
the answering machine has responded and so has tried to
receive a fax. You can find the solution for this problem
in the section Answering
machine records partial messages or does not record messages
at all.
Modem port is occupied by another application
(Er 30)
No modem port (Er 31)
Modem port is occupied by another application
or does not exist (Er 32)
Invalid value for the "Command for starting
fax transmission with established connection" setting
(Er 34)
Check this setting value under the Modem - Properties
- Fax tab.
Error in additional init string (Er 35)
The Additional initialization string setting under
the Modem — Interacting with Modem — Advanced tab
contains invalid commands.
Dialing is locked by modem in accordance
with regional regulations (country code) (Er 36)
The phone number being dialed is on the modem Black List.
A number of countries (for example, Germany) limit the frequency
of phone number redialing. Dialing the same number too often
is not allowed. Modems sold in such countries have special
blocking which prevents you from redialing a number immediately.
If the error arises during scheduled delivery, increase
the Minimum interval between redial attempts, s under
the Scheduled Delivery - For tasks by default tab,
say, to 120 seconds. Please note that the new setting will
affect new scheduled tasks only.
Some modems have a country code setting. This setting can
be adjusted by a special command or by modem driver settings
(for winmodems or softmodems). For additional information,
refer to your modem manual.
Redialing is temporarily locked in accordance
with regional regulations (country code) (Er 37)
The phone number being dialed is on the modem Delayed List.
Causes and actions are similar to those for Er 36.
Unanswered incoming call (Er 38)
This completion code means the program detected incoming
rings but for some reason did not answer. This can happen
if the number of incoming rings was lower than the one specified
by the Answer on, ring setting under the Reception
- Automatic tab. This situation can also arise if none
of the auto-answer modes (Announcement, Fax,
Record or Caller ID) are enabled. The same
completion code results when distinctive ring services mode
is enabled and the type of call is not one that Venta4Net
has been instructed to answer.
Error reading time mask file (Er 51)
For some reason delivery time masks are absent. To perform
scheduled delivery, you need to create them again (for example,
by starting the Scheduler application).
Unable to open voice message file (Er 61)
This can happen in scheduled delivery when the file has
been deleted or the device where it is located is inaccessible
at the time of transmission.
Invalid format of voice message file (Er
62)
Although a WAV file, the voice message file is not a sound
file or is damaged.
This voice message file format is not supported
(Er 63)
A WAV file of this sort cannot be used with Venta4Net.
Fax response detected when trying to send
voice message (Er 64)
This error can occur when sending out voice messages.
Modem detected BUSY signals while playing
sound (Er 66)
The line has been disconnected when a voice message or
an announcement has not been fully played. Or the fax connection
has not been established after the user attempted to send
a fax with software signal recognition mode enabled, and
the recipient answered by voice. Probably, you recipient
simply hung up.
Nonetheless, it is not uncommon that the modem erroneously
detects busy signals in human voice - for example, in the
greeting. If this is the reason, uncheck the Recognize
telephone line state – for incoming calls – with modem
option on the Voice – Signal Recognition tab.
Disconnected or too short a message recorded
(Er 67)
The duration of the recorded voice message was shorter
than that defined by the Record voice message for - at
least setting under the Reception –
Automatic tab. The message was deleted.
The error may occur due to incorrect answering machine settings
and forces the answering machine to terminate recording
before the time specified by the above parameter and while
the caller is still on the line. In this case the user should
change the settings according to the "The answering
machine records only partial messages or does not record
messages at all" section of the program help.
Incoming fax signal detected when fax reception
is not allowed (Er 68)
An attempt was made to send you a fax, but fax reception
mode was disabled.
Handset lift detected on telephone connected
to modem or telephone extension (Er 69)
The modem detected that the handset of the local telephone
connected to it was picked up. This can happen in the event
of an incoming call shortly after the modem answer and in
the event of an outgoing call shortly after dialing the
phone number.
If the handset was not actually picked up, this suggests
modem misconnection. Make sure that the cable from the phone
jack is connected to the modem line (Telco) socket and not
to the phone socket. If the modem is properly connected,
but the problem persists, you probably have one of those
modems that incorrectly recognize local telephone handset
pick-up after switching to voice mode. You need to select
the with a delay or even the off option for the Use modem
recognition of local telephone handset pick-up setting
under the Voice - Signal Recognition tab.
Modem is not voice capable (Er 71)
Modem installed does not support voice functions or is
unknown to Venta4Net.
Modem does not support speakerphone mode
(Er 72)
Modem installed does not support speakerphone mode or this
mode is applied in a manner unknown to Venta4Net.
Unable to open answering machine remote control
script file (Er 75)
The file specified in the Folders and Files - Service
Files tab is not present.
Recipient answered but did not start fax
reception (Er 76)
The program has recognized that the recipient being called
picked up the handset, but did not attempt to receive the
fax. If you are sure that the remote fax answered, then
a feature of your modem may be the reason for the error.
See the Help File section Fax
cannot be transmitted in automatic mode or Fax
cannot be transmitted in manual mode.
Call rejected. Number is on Black List (Er
77)
The identified phone number is listed on the Black List
and Black List call filtering is enabled under the Caller
ID - Calls Filtering tab.
Call rejected. Number is not on White List
(Er 78)
The identified phone number is not listed on the White
List and White List call filtering is enabled under the
Caller ID - Calls Filtering tab.
Voice data format is not supported by the
modem (Er 80)
The Modem voice data format setting is incorrectly
set under the Voice - General tab or in the Recording
and playing voice messages window.
Invalid value of record or play volume (Er
81)
The Record or Play volume is incorrectly
set under the Voice - General tab or in the Recording
and playing voice messages window.
Inadmissible recording or playing device
selected (Er 82)
An invalid device is selected under the Voice - Devices
tab.
One of remote control script limits has been
exceeded (Er 83)
See Limitations in the section The answering
machine Remote Control Script Editor.
Unable to initialize TAPI (Er 100)
Apparently, some of the programs that use TAPI have crashed.
You need to restart Windows.
Selected modem not found (possibly deleted
in Windows Control Panel) (Er 101)
Select the appropriate modem under the Modem - Interacting
with Modem tab. The external modem may have been turned
off at Windows startup.
Modem occupied by another application (Er
102)
The modem could be in use by a program that interacts with
it not via TAPI, but directly via the COM port.
Unable to communicate with modem (Er 103)
Select the required modem under the Modem - Interacting
with Modem tab.
Invalid telephone number format (Er 110)
TAPI cannot interpret the phone number entered.
Invalid country code (Er 111)
TAPI does not recognize the country code specified.
TAPI addressing error (Er 113)
It may be that “My location” is not specified or that no
modem has been set-up in the Windows control panel. You
may need to reboot your computer due to a fault in the operating
system.
No target for data call handoff (Er 114)
The Transfer data calls to awaiting programs setting
under the Reception - Automatic - Call Discrimination
(Adaptive Answer) tab is enabled but there are no programs
waiting for such a transfer.
Data mode connection failed (Er 116)
The Transfer data calls to awaiting programs setting
under the Reception - Automatic - Call Discrimination
(Adaptive Answer) tab is enabled. An incoming data call
was detected according to the criteria specified, but the
attempt to establish a connection in data mode failed.
Invalid adaptive answer command (Er 117)
The Transfer data calls to awaiting programs setting
under the Reception - Automatic - Call Discrimination
(Adaptive Answer) tab is enabled. An attempt to establish
a connection by means of the adaptive answer (fax/data)
command was made at the incoming call according to the criteria
specified, but the modem does not support this command.
Try another adaptive answer mode. The modem may not support
adaptive answer commands.
Data call handoff request satisfied (Er 119)
Subsequent modem operations in data mode are defined by
the program to which the request was transferred.
Modem is unable to operate in Self-mode (Er
170)
Error transferring data from modem memory
(Er 171)
This error can occur with USR/3COM modems.
| FAQ
| Features of certain modems
| Troubleshooting
| If you have
questions |
|
