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Venta4Net:
If you have questions
It is assumed that you have read the Help File carefully
and have also checked the FAQ,
Features of certain modems
and Troubleshooting pages.
If you still have questions about how the program works
with your modem, please e-mail us at support@venta4net.com.
But prior to doing that, please do the following:
1) Open the Settings window (click on the 
button). Enable the Log modem activity to PROTCOMX.TXT
setting under the Modem - Interacting with Modem - Modem
Activity Logging tab. 'X' is substituted with 0, if
TAPI is selected for interaction with the modem (Modem
- Interaction with Modem tab). Otherwise, 'X' is substituted
for the port number.
In the Multi-Line version of the program a separate modem
log file is created for each telephone line (LOG_01.TXT
for the first line, LOG_02.TXT for the second, etc). In
addition, the common modem log file (LOG_C.TXT) is created.
By doing this, you will start documenting the interactions
between the program and the modem. If logging has already
been enabled, delete the old modem log before starting a
new one.
2) Click on the Detect button under the Modem
- Properties tab and wait until the end of detection.
3) If you are using a command set other than the one determined,
verify that the incorrect command set had indeed been selected,
and try another one.
4) Perform the operations that have caused you to contact
us.
5) Disable Log modem activity to <log file name>.
Now the interaction between the program and the modem will
stop being logged - otherwise the modem log file will expand
indefinitely. Actually, you can always delete this without
harming program performance.
6) Describe your actions and state your questions in the
message. For each question, provide the following information:
- The result you expected;
- What you did;
- What actually happened.
Make sure to attach the modem log file (PROTCOMX.TXT) to
your message. The file is located in the VentaFax installation
folder. If you do not know where this file is located, simply
click on the Send by e-mail button. The new message
creation window of your default mail program will open with
the modem log file already attached. Also indicate the name
of your modem, the type and speed of your system processor
and your Windows version.
Modem auto-detection record
When all of the above-described actions have been performed,
the record compiled will already include a modem auto-detection
record. If we ask you to send only the auto-detection record,
performing steps 1, 2, 5 and 6 will be sufficient. The auto-detection
record itself is compiled in step 2.
If you have multiple problems
If you have encountered more than one problem, please make
several records, one for each problem. It is also advisable
to send us each problem in a separate e-mail message. Often
solving one problem also solves the other ones, for example
those concerned with an incorrect setting of the voice command
set.
Client-Server communication problems
If the problem is related to the improper client-server
communication, attach the VFSERVER.LOG file to the message.
This file is located in the folder where the server end
of the program is installed. Also attach the VFCLIENT.LOG
file. This file is located in the folder where the client
end of the program is installed.
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