Venta4Net.com: Network Fax Software
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Venta4Net: If you have questions


It is assumed that you have read the Help File carefully and have also checked the FAQ, Features of certain modems and Troubleshooting pages. If you still have questions about how the program works with your modem, please e-mail us at support@venta4net.com.

But prior to doing that, please do the following:

1. Open the Settings window (click on the button). Enable the Log modem activity to PROTCOMX.TXT setting under the Modem - Interacting with Modem - Modem Activity Logging tab. 'X' is substituted with 0, if TAPI is selected for interaction with the modem (Modem - Interaction with Modem tab). Otherwise, 'X' is substituted for the port number.

In the Multi-Line version of the program a separate modem log file is created for each telephone line (LOG_01.TXT for the first line, LOG_02.TXT for the second, etc). In addition, the common modem log file (LOG_C.TXT) is created.

By doing this, you will start documenting the interactions between the program and the modem. If logging has already been enabled, delete the old modem log before starting a new one.

2. Click on the Detect button under the Modem - Properties tab and wait until the end of detection.

3. Perform the operations that have caused you to contact us.

4. Disable Log modem activity to <log file name>. Now the interaction between the program and the modem will stop being logged - otherwise the modem log file will expand indefinitely. Actually, you can always delete this without harming program performance.

5. Describe your actions and state your questions in the message. For each question, provide the following information:

  • The result you expected;
  • What you did;
  • What actually happened.

Make sure to attach the modem log file (PROTCOMX.TXT) to your message. The file is located in the VentaFax installation folder. If you do not know where this file is located, simply click on the Send by e-mail button. The new message creation window of your default mail program will open with the modem log file already attached. Also indicate the name of your modem, the type and speed of your system processor and your Windows version.

Modem auto-detection record

When all of the above-described actions have been performed, the record compiled will already include a modem auto-detection record. If we ask you to send only the auto-detection record, performing steps 1, 2, 4 and 5 will be sufficient. The auto-detection record itself is compiled in step 2.

If you have multiple problems

If you have encountered more than one problem, please make several records, one for each problem. It is also advisable to send us each problem in a separate e-mail message. Often solving one problem also solves the other ones, for example those concerned with an incorrect setting of the voice command set.

Client-Server communication problems

If the problem is related to the improper client-server communication, attach the VFSERVER.LOG file to the message. This file is located in the folder where the server end of the program is installed. Also attach the VFCLIENT.LOG file. This file is located in the folder where the client end of the program is installed.

 

 

August 10 2010
Venta4Net 2.5 released. The program now supports text recognition (OCR) in fax messages.
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March 23 2010
Venta4Net 2.3 released. This version was tested for meeting all of the technical requirements of Windows® 7.
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Compatible with Windows 7

September 03 2009
Venta4Net 2.2 released. Added an ability to create the so-called configurations, i.e. sets of settings for the clients.
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November 14 2008
Venta4Net 2.1 released. Added an ability to create user categories with specific rights.
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June 04 2008
Venta4Net 2.0 released. Windows Vista and Vista x64 are fully supported.
More >>

May 30 2007
Venta4Net 1.8 released. Users can now be grouped.
More >>

 

 
  

   
   
   
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